Return & Refund Policy

At SAJAYA, we want you to feel confident with every order. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Eligibility

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, unopened, and in its original packaging.
• The product must be in the same condition you received it.
• Proof of purchase or order number is required.

For hygiene and safety reasons, returned items must remain in their original condition. Perfumes that have been heavily used, damaged, or returned with missing packaging cannot be accepted for return.

Tester & Return Condition

To make returns easier and safer, all SAJAYA orders include a 3ml tester of the purchased fragrance. Customers should test the 3ml tester first before opening or using the full-size bottle.

If the full-size bottle remains unused, unopened, and in its original condition, it may be eligible for return within the approved return period.

If a 3ml tester was not included with the order, the customer may test the fragrance from the original bottle using only a few light sprays. The bottle must remain in its original condition, with no visible damage, excessive use, missing packaging, or any signs of improper use.

SAJAYA reserves the right to inspect all returned items before approving any refund or exchange.

Return Shipping

Customers are responsible for return shipping fees unless the item received was incorrect, damaged, or defective.

Original shipping fees are non-refundable unless the return is due to an error from SAJAYA, such as receiving the wrong item or a damaged/defective product.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed through the original payment method or another agreed method.

Please note that refund processing times may vary depending on the payment provider or bank.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear photos of the product, packaging, and order details so we can assist you.

Claims made after 24 hours may not be eligible for replacement, exchange, or refund.

Promotional Offers

Items purchased during promotional campaigns are eligible for return only if they meet our standard return conditions.

If a returned item was part of a bundle, discount, or special offer, the refund amount may be adjusted based on the final price paid after the offer was applied.

Cash on Delivery Orders

For Cash on Delivery orders, refunds may be processed through an agreed method between SAJAYA and the customer after the returned item has been received and approved.

Customers must provide accurate contact and delivery information. If an order is refused after confirmation or cannot be delivered due to incorrect details, SAJAYA may reserve the right to limit future Cash on Delivery orders.

Contact Us

For return or refund requests, please contact us through our official customer service channels with your order number and order details.