Terms of Service

This website is operated by SAJAYA. Throughout the site, the terms “we”, “us”, and “our” refer to SAJAYA. By visiting our website and/or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these terms carefully before using our website.

1. Online Store Terms

By using this website, you confirm that you are legally able to make purchases and provide accurate information when placing an order.

You may not use our products or website for any illegal or unauthorized purpose, and you must not violate any applicable laws while using our services.

2. Product Information

We aim to display our products, descriptions, prices, and images as accurately as possible. However, product appearance may vary slightly due to lighting, photography, screen settings, or packaging updates.

SAJAYA reserves the right to update, change, or discontinue any product at any time without prior notice.

3. Pricing & Availability

All prices are listed in EGP unless stated otherwise.

We reserve the right to change prices, offers, bundles, or promotions at any time. Product availability may change without notice.

If an item becomes unavailable after placing an order, we will contact you to arrange a suitable solution, such as replacement, delay, or cancellation.

4. Orders

When you place an order through our website, you agree to provide complete and accurate order information, including your name, phone number, address, and payment details.

SAJAYA reserves the right to refuse, cancel, or limit any order if we believe the order information is incorrect, incomplete, suspicious, or violates our policies.

5. Cash on Delivery Orders

For Cash on Delivery orders, customers may be contacted to confirm their order before shipment.

If an order is refused after confirmation, cancelled after dispatch, or cannot be delivered due to incorrect contact or address details, SAJAYA reserves the right to limit or refuse future Cash on Delivery orders.

6. Shipping & Delivery

Delivery times are estimates and may vary depending on location, courier availability, public holidays, weather conditions, or circumstances outside our control.

Customers are responsible for providing accurate shipping information. SAJAYA is not responsible for delays or failed delivery caused by incorrect or incomplete customer details.

7. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

By placing an order, you agree to the return conditions stated in our policy, including product condition, tester usage, inspection process, return shipping fees, and refund approval.

8. Promotional Offers

Promotional offers, discounts, bundles, or special campaigns may be available for a limited time only.

SAJAYA reserves the right to modify, pause, or end any promotional offer at any time. If an order includes a promotional offer, refund amounts may be adjusted based on the final price paid after the offer was applied.

9. Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

We use customer information only to process orders, arrange delivery, provide customer support, and improve our services.

10. Intellectual Property

All content on this website, including text, images, logos, product names, graphics, designs, and brand elements, belongs to SAJAYA or is used with permission.

You may not copy, reproduce, distribute, or use any content from our website without written permission from SAJAYA.

11. Third-Party Services

We may use third-party services such as payment providers, delivery companies, analytics tools, or website applications to operate our store.

SAJAYA is not responsible for any issues, delays, errors, or service interruptions caused by third-party providers.

12. Limitation of Liability

SAJAYA is not liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, delivery services, or inability to access the website.

Our responsibility is limited to the value of the order placed by the customer, where applicable.

13. Changes to Terms

SAJAYA reserves the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

Your continued use of the website after any changes means you accept the updated terms.

14. Contact Us

For any questions regarding these Terms of Service, please contact us through our official customer service channels.