Shipping Policy

At SAJAYA, we aim to prepare and deliver your order as smoothly and quickly as possible.

Order Processing

Orders are processed after successful order placement and confirmation.

For Cash on Delivery orders, SAJAYA may contact the customer to confirm the order before shipping. Orders that are not confirmed may be delayed or cancelled.

Delivery Areas

SAJAYA currently delivers within Egypt.

Delivery availability may vary depending on the customer’s location and courier service coverage.

Delivery Time

Estimated delivery time is usually within 2–6 business days, depending on your location.

Delivery times may vary during high-demand periods, promotional campaigns, public holidays, weather conditions, courier delays, or circumstances outside our control.

Shipping Fees

Shipping fees are calculated and displayed at checkout before completing your order.

Shipping fees may vary depending on the delivery location, order value, or promotional campaign.

Cash on Delivery Orders

Cash on Delivery is available for eligible orders.

Customers must provide accurate contact and delivery information. If the customer cannot be reached, refuses the order after confirmation, or provides incorrect address details, SAJAYA reserves the right to cancel the order or limit future Cash on Delivery orders.

Failed Delivery Attempts

If the courier is unable to deliver the order due to incorrect address details, unavailable customer, unreachable phone number, or refusal to receive the order, the order may be returned to SAJAYA.

Additional delivery fees may apply if the customer requests another delivery attempt.

Order Tracking

Once your order is shipped, you may receive tracking details or delivery updates through SMS, WhatsApp, email, or the courier service, depending on the available shipping method.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear photos of the product, packaging, and order details so we can assist you.

Contact Us

For shipping questions or delivery support, please contact us through our official customer service channels with your order number.